Legal

Manage everything - hosting, domains, SSL certificates, your team and more - on the platform.

Add your team members to the platform. That way, they can log in to the platform, ask support questions, report urgent problems, and more.

All information is treated as confidential.

Will our TOS, SLA or DPA change? You'll be informed at least 30 days before the changes take effect.

Did we reach less than 99.9% uptime? You'll get your money back *. Submit a request to support. *Only for hosting plan 'Enterprise' and clusters.

You automatically agree with our DPA.

Data stays within Europe - legally and geographically.

You will find all subprocessors in the DPA.

If there's a data breach, you will be informed.

If you cancel, we want to keep your data available for 1 more week - for safety. Not a guarantee.

All data stored at Cyberfusion is periodically backed up. Only exception: Bulk Storage (Cyberfusion Core clusters). The frequency depends on the service and settings. Need more information? Contact support.

All backed up data is also backed up to another geographical location ;(off-site), protecting from natural disasters, for example.

You receive one invoice per month, on the second day of the month.

Don't use direct debit? Pay invoices within 21 days.

Use direct debit? Then you don't have to do anything. The amount will be collected within 3 working after the 12th day of the month.

Did direct debit fail? Pay manually. You will recive an email asking you to do so.

Too late paying? You will receive 3 reminders by email: after 7 days, 3 days, and another 3 days.

Didn't pay after these reminders? You will receive a final warning by post and email - in which you are asked to pay within 14 days.

Didn't pay after the final warning? You are now in default. You must pay the statutory collection costs (minimum of € 40), and statutory interest (12,25% for B2B in July 2024.)

Report urgent problems by phone (+31 40 711 44 96), within and outside office hours. As fast as possible, but at least within 1 hour, someone who can help will start working on it.

Should multiple people be able to report urgent problems? Add them all to your team on the platform.

Cyberfusion monitors services 24/7. If an urgent problem occurs, you receive an email. As long as a solution is being worked on, you receive periodic updates. Fixed? You will receive another email, with the cause if known.

Cyberfusion Core clusters: one URL on the cluster is monitored. Problems not caused by the cluster, but with an impact, are detected this way.

Hosting Website SLA: the website is monitored.

Regular maintenance is carried out at two moments: on the 2nd and 4th Tuesday of every month, between 23:00 and 06:00.

Sometimes, extra maintenance must be carried out. You will hear about it at least 7 days beforehand, unless it concerns emergency maintenance.

On the 'Support' page, you will find all information about support - including what does and doesn't fall under its scope.

Should multiple people be able to ask questions? Add them to your team on the platform.