Fast if possible,
extensive if necessary

Yes. There is no notice period.

Cancel services on the platform.

Except for cluster services: those may be deleted with the Core API.

Bank transfer and direct debit.

Enable or disable direct debit on the platform.

We offer free support for questions and other supportive activities. For example, researching a lost email, or helping with using our platform.

For more substantive activities, such as solving a website problem, we offer paid support. If a question falls under paid support, we will let you know. The prices for paid support can be found on the 'Full Product List' page.

For questions: on working days from 9:00 AM to 5:30 PM Amsterdam time via the platform or email. You will receive a reply within 4 hours.

For urgent problems: 24/7 by phone.

For clusters: yes, the Core API. For more information, see the platform.

For other services: no. A REST API is being worked on, but is not yet available.

If you have a specific goal, please contact support. Then we'll see if we can help.

Yes, but only in combination with or as part of your own services. For example: hosting included with a developed website or application.

Yes. Send an email to support@cyberfusion.io.

We strive to respond within 4 hours. A substantive response may take longer, though, because a complaint may require research.

No. For websites and applications hosted by Cyberfusion, sending email works automatically.