Legal
Normal people language
Legal documents are important. They're also hard to read. Here you'll find what really matters.
Where these summaries deviate from the formal legal documents below, the formal documents take precedence.
Your data
Want to know exactly who we do business with? See appendix A of the Data Processing Agreement.
Cancellation
Backups
Read all the backup details on Core →
Invoices and payment
If you don't pay on time, we send three reminders by email. After that, you receive a formal notice with a 14-day deadline. After that deadline, statutory collection costs apply (minimum € 40) plus 12.25% interest (the B2B rate as of July 2024).
Urgent problems
View phone numbers and instructions →
Monitoring
Maintenance
Partners
To serve you, we work with a handful of parties. Here you'll find who they are, what they do for us, and how the privacy of your data is handled.
Tuxis B.V.
Tuxis manages our physical data centre infrastructure - we prefer programming to hauling hardware around. The hardware is owned by us.
Moneybird B.V.
Moneybird is our accounting software (used by 400,000 businesses). Your company details are shared with them.
Voys B.V.
Voys is our VoIP provider: they handle the PBX and the trunk. When you call us, they keep a recording, plus an AI summary and transcription. This is mentioned when you call us.
MessageBird B.V.
We use MessageBird to send text messages. If we ever text you, only your phone number (and the message content) is shared with them.
Xolphin B.V.
Xolphin is our SSL certificate provider. When you order a paid SSL certificate, the certificate contact is shared with them.
Oxxa (The Registrar Company B.V.)
Oxxa is our domain name supplier. When you register a domain, the domain contact is shared with them. For most TLDs this involves basic contact details such as name and address, but for exotic TLDs it may also include, for example, an ID card number. There are no other subprocessors.